Feedback from our customers

Here at OSP Retail we understand and appreciate that customer satisfaction is key to your business… and as you are our customers, this means it’s key to ours too.

We’re incredibly proud of the positive feedback we’ve received over the years, and the testimonies below should give an indication of why…

Feedback from our customers

Here at OSP Retail we understand and appreciate that customer satisfaction is key to your business… and as you are our customers, this means it’s key to ours too.

We’re incredibly proud of the positive feedback we’ve received over the years, and the testimonies below should give an indication of why…

TESTIMONIALS

When transitioning to an improved planogramming software to increase productivity, profitability & data reporting, OSP provided expertise and fundamentally highly skilled resource. The professionalism, adaptability and commitment of the OSP team to work to process, combined with their bespoke checking tools ensured that many thousands of plans were accurately created. OSP’s work rate and dedication enabled the project to be delivered ahead of schedule.” 

Adam Stevens - Partner & Subject Matter Expert

Earlier in 2020 Superdrug partnered with OSP-Retail – Category Management experts, to help in clustering their stores based on customer purchasing patterns. OSP is an official partner with Relex solutions using the unique Relex Behavioural Cluster Planning solution. This solution is able to identify very quickly if a store is operating with the correct assortment and space that meets customer’s requirements.

We completed a pilot on the Men’s Category, which provided a number of statistical outputs including a recommendation of new store clusters, which included a demographic overlay to determine each type of store. This has allowed the company to instigate a major Men’s Category review identifying assortment opportunities and the removal of poor performing products that may work in certain store clusters, but not all. We hope to expand the work with OSP-Retail into other important categories during 2021.

Chris Brown – Superdrug Head of Trading – Skin Care and Hair

“OSP’s unique approach and delivery have provided Wolseley with the foundation, tools, and ability to build on and deliver continued success. Their skill to quickly build the necessary foundations based on business requirements, develop processes and coach individuals have catapulted Wolseley into a new era of true Customer Centric Merchandising.


OSP’s ability knows no bounds and their ability to fit into existing teams and processes is seamless. The post-project support they also provide is extremely valuable and ensures we continue to learn and grow together.” 

Charles Milgate, Wolseley UK

“OSP has been providing essential ongoing support to Wyevale as it makes the significant transition to planogram all of its retail space, as a result, we have started to maximise our retail space. Their abilities, business understanding and expertise across different platforms has supported the planogram capture of circa 70% of total SKU count so far”

Peter Aylott, Visual Merchandising Manager

“OSP’s merchandising solution revolutionised our space planning facilities. A thorough day’s training gave us all the tools to get started creating effective planograms. If we ever have any questions the support is always quick, detailed and friendly.” 

Sarah Dixon, International Marketing Executive

“OSP stepped into the breach at short notice, quickly acclimatised to the business needs and delivered a superb merchandising outcome which is now being rolled out”

David Weaver, Retail Consulting & Interim Management

We guarantee to give you the tools and information your business needs to make smarter decisions, function more efficiently, and save money

Ready to find out how we can help you?

OSP RETAIL LTD

Bakers Loft
Quay Street
Lymington
SO41 3AS
UK

SOCIAL MEDIA

SUBSCRIBE TO OUR NEWSLETTER

OSP RETAIL LTD

Bakers Loft
Quay Street
Lymington
SO41 3AS
UK

SUBSCRIBE TO OUR NEWSLETTER